What format should my images be in?
PDF, Jpeg, PNG and some other formats are accepted.
What resolution should my images be?
300dpi will ensure that your image remain sharp and detailed
What colour model should they be designed in?
RGB or CMYK – as image are converted to be printed in CMYK regardless of what they were designed in.
Why is my design looking blurred when uploaded?
This could be for one of several reasons. Firstly if you know you've uploaded high quality images please download the 'PDF Preview' (located above the card designer). If this looks fine, your images should be good enough quality when printed. Our PDF Preview displays your images at a higher quality setting than in the builder (to speed up the design process). If this doesn't help, it may be because your images/design have been created in a program which is not compatible with our server (PowerPoint, Paint, Word or similar). Another possible reason is that if you have uploaded an image that is very large, (over 1000 pixels) as when transferred this will reduce the resolution. Please keep your images under 1000 pixels to avoid this.
Does it cost more to print both sides?
No, you can have double sided without paying extra.
How much is postage?
It is a flat-rate £4.99 for secure courier delivery to most UK addresses. Oversees costs vary and can be selected at checkout.
How long will it take to make my cards?
We produce orders placed before 8am the same day (and they are usually dispatched the same day). Orders received later in the day will be produced the following day (or Monday if it is over the weekend).
How long will it take to receive my order?
You will usually receive your cards with three working days after placing your order, excluding bank holidays.
How will I receive my order?
Via secure courier in the UK.
We usually use FedEx to deliver any international orders.
The Plastic Card Factory